Delete your SseboExpress account

How to request deletion of a SseboExpress account and what happens next.

Effective date: 17 August 2026 Document version: 2026-08-17

Delete in the app

1. Sign in to SseboExpress.
2. Open your profile or account settings.
3. Choose Delete account.
4. Review the warning, enter DELETE when prompted, and confirm.

SseboExpress immediately disables the account, revokes active sessions, and prevents further account use. A retryable privacy worker then deletes or anonymises personal information that is no longer required. Repeating the request does not extend its original completion deadline.

If you cannot access the app

Email support@sseboexpress.com from the address associated with the account with the subject Account deletion request. Do not email a password, one-time code, full payment-card number, or identity document. We may request a safer verification step before acting on the request.

What must be deleted or anonymised

The workflow covers, as applicable:

• profile, contact, address, session, device-token, and preference data;
• saved items, carts, recent views, and search history;
• listings and uploaded media, plus public-profile identifiers on content that

must be retained for a lawful reason;

• support, chat, review, and marketplace content where deletion is required;
• payment-method references and processor customer references where deletion is

permitted; and

• analytics and diagnostic identifiers where they are no longer needed.

Information that may be retained

Limited order, invoice, payment ledger, refund, payout, dispute, moderation, fraud, security, tax, or legal records may be retained when necessary to comply with law, exercise or defend legal claims, prevent abuse, or protect other users. Access should be restricted and retained identifiers should be minimised or pseudonymised where feasible.

We aim to complete deletion or anonymisation of account data that is no longer required within 30 days after verifying the request. The app confirms that the process has started; it does not falsely report immediate permanent deletion. Any longer legal or operational retention is governed by the Privacy Policy.

Deleting the app from a device does not delete the account. Cancelling an individual order, listing, or subscription also does not by itself delete the account.